Privacy Policy

What is personal information?

Personal information has the meaning given in the Privacy Act 1988 (Cth). Broadly, it is information or an opinion about an identified individual, or an individual who is reasonably identifiable. It may include your name, address, telephone number, email address, occupation and information about your dealings with us.

What information do we collect?

Depending on how you interact with us, we may collect contact details, property or building details, occupation or role, enquiry and complaint records, service history, correspondence, and information you provide through our website, forms, representatives or service providers.

We may also collect technical and aggregated information about use of our website that does not identify an individual.

How do we collect information?

We usually collect personal information directly from you when you contact us, use our website, request a proposal, enter into an agreement, speak with our representatives, provide feedback or make a complaint.

Where appropriate, we may also receive information from owners corporations, strata managers, building occupants, contractors, professional advisers, government bodies, publicly available sources or another person authorised by you.

Cookies and website data

Our website may use cookies and similar technologies to remember preferences, understand website traffic and improve performance. We may record information such as pages visited, visit times, browser type and IP address. You can adjust your browser settings to refuse cookies, although some website functions may then be limited.

Why do we use and disclose personal information?

We may collect, hold, use and disclose personal information to:

• respond to enquiries and prepare proposals;
• deliver and administer building management, concierge and consultancy services;
• communicate with owners, residents, committees, contractors and other stakeholders;
• coordinate maintenance, compliance, safety, access and incident responses;
• manage accounts, records, complaints and business operations;
• improve our website, services and customer experience;
• send marketing communications where permitted by law; and
• comply with legal obligations and lawful requests.

Who may receive your information?

We may disclose personal information to our employees, related bodies corporate, owners corporations, strata managers, contractors, maintenance providers, professional advisers, insurers, technology and hosting providers, government or regulatory bodies, and other parties where disclosure is necessary to provide our services, authorised by you or required by law.

Direct marketing

Where permitted, we may send information about services we believe may be relevant to you. You can opt out at any time by using the unsubscribe facility in a communication or contacting us. We will process opt-out requests within a reasonable period.

Overseas disclosure

Some technology, cloud hosting or service providers we use may store or process information outside Australia. Where personal information is disclosed overseas, we take reasonable steps required by applicable law to protect it. The countries involved may vary depending on the providers used at the relevant time.

Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Information may be held electronically or in hard copy and is retained only for as long as reasonably required for our functions or by law. No internet transmission or storage system can be guaranteed to be completely secure.

Access and correction

You may ask to access or correct personal information we hold about you. We may need to verify your identity and, where the law permits us to refuse access, we will explain the reason. We do not charge for making a request, although reasonable administrative costs may apply when providing access.

Third-party links

Our website may link to websites operated by third parties. We are not responsible for their content or privacy practices, and encourage you to review their privacy policies before providing personal information.

Questions and complaints

If you have a question, wish to request access or correction, or believe we have not handled your personal information appropriately, please contact our Privacy Officer. We will acknowledge and investigate privacy complaints and aim to respond within a reasonable period.

Changes to this policy

We may update this privacy policy from time to time. The current version will be published on our website with its effective date.